Frequently Asked Questions
Find quick answers to common questions about our services, delivery processes, and support. This section is designed to help you better understand how FastLink Delivery Logistics operates and what to expect when working with us. If you don’t find the information you’re looking for, our team is always available to assist.
Frequently Asked Questions
Everything you need to know about our logistics and shipping process.
You can track your shipment in real-time by entering your tracking number in the Track section on our website. Status updates are provided at key transit points throughout the delivery process.
We provide domestic and international delivery services, including express shipping, freight and cargo transport, warehousing, and end-to-end logistics solutions.
We operate a global logistics network and ship to most international destinations. Availability may vary depending on service type and local regulations.
Delivery times depend on the destination, service selected, and customs clearance. Domestic shipments typically arrive within 1–3 business days, while international shipments usually take 3–7 business days.
We comply with international shipping regulations. Prohibited items include hazardous materials, flammable substances, explosives, ammunition, and restricted goods. Please contact us if you are unsure about a specific item.
Yes, we offer optional cargo insurance for high-value shipments. Coverage can be added during booking or by contacting our support team.
If a delay occurs due to weather, customs, or other unforeseen circumstances, we will notify you and provide updates until the shipment reaches its destination.
Customs duties, taxes, and import fees are determined by local authorities and are typically the responsibility of the recipient unless otherwise agreed.
Address changes may be possible depending on the shipment status. Please contact our support team as soon as possible to request a modification.
Yes, we provide tailored logistics solutions for businesses, including bulk shipping, contract logistics, and supply chain management services.
You can request a quote through our Get a Quote page by submitting your shipment details. Our team will respond with a customized pricing solution.
You can reach our customer support team through the Contact Us page, by phone, via email or online chat support (Recommended). We’re available to assist with any questions or concerns.